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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Our Water Restoration Method in 6 Steps | SERVPRO® of Northeast Greenville County

4/16/2020 (Permalink)

interior wood floor partially submerged in water When dealing with water damage, immediate action is crucial. Contact SERVPRO of Northeast Greenville County for prompt & dependable service.

While the moment you discover water damage may prompt many feelings, we recommend swift action to get the restoration process set in motion.

Because of all the complications that can arise from water damage left untreated, we are here 247 to begin our six-step water damage restoration method.

6 Steps to Water Damage Restoration

1. Initial Emergency Contact
Water damage will never occur on a set schedule, so you can call us to start the process 247. Over the phone, we will ask you questions about the nature of the damage to draft a response plan and send you adequate numbers of technicians and equipment to tackle your damage.

2. Inspection and Damage Assessment
Upon arrival, we will first make sure the scene is safe and prevent any more water from leaking into the impacted area if we are able to. Afterward, we will do a thorough inspection of the area to determine the best course of action for restoration and let you know our findings.

3. Moisture Extraction
Quickly moving to the extraction stage is the best way to prevent further damages from occurring, as standing water can seep into everything around it. We have high-grade vacuums and water pumps to do this rapidly with hundreds of gallons at a time.

4. Dehumidifying and Drying
Once any standing water is removed, we can move on to the smaller-scale moisture removal. We have dehumidifiers and high-grade dryers to pull moisture out of the air and out of porous surfaces such as wood or fabrics. This discourages mold from growing and causing more damages in the water’s wake.

5. Cleaning Belongings
Any item that has been affected by water damages is prone to becoming a contamination hazard, which is why we take sanitization seriously. We will thoroughly remove microbes and odors to prevent any hazards or musty, water-damaged smells from popping up.

6. Restoration and Repair
We will never leave you with a partially completed restoration job when you count on us, which is why we handle the cosmetic and construction details as well. We can repair structural damage, apply paint and put on other finishing touches so it will be like the damage never happened.

If your home has been water-damaged, you can count on us to help. Call us 247 to get the process started.

Reduce Your Chances of Storm Damage With Weatherproofing | SERVPRO® of Northeast Greenville County

3/9/2020 (Permalink)

a person placing weather stripping on a white window If you have any storm damage, SERVPRO of Northeast Greenville County is here to help. We are available 24/7 and ready to assist you when you need it

When severe weather is in the forecast, adding extra protection from the weather to your home is a wise move that can save you money. Damages from severe weather are responsible for many claims to homeowners’ insurances, but precautions can go a long way in preventing this from being a problem.

While it is impossible to predict how much damage any storm will do, making a point to increase your weatherproofing efforts will ensure you are ready for whatever forecasts come your way. Here are our favorite tips to make sure your home is protected:

Weatherproofing Measures to Reduce Chances of Storm Damage

Keep Your Shingles in Shape
Regardless of the age of your roof, rain-induced leaks can happen for any number of reasons. The best way to be vigilant against this is by taking a look at your roof regularly. Shingles that clearly need to be replaced are often the first sign that damage might be next—look for tiles that are cracked or missing and repair as soon as possible.

Beat the Weather With Weatherstripping
Installing weatherstripping around doors and windows is a fairly simple task, but it still has major benefits. When heavy rains come through, weatherstripping can seal minute cracks that would allow water to seep through and lead to damages. Weatherstripping is also recommended by Energy.gov as a cost-saving mechanism, as it can reduce electricity bills via extra insulation.

Gut Debris From Your Gutters
Making a habit of twice-yearly gutter cleanings will provide you with a good view of what your overall gutter health is like, but it is also smart to check on them in between as well. Look for any signs that they are not working well the next time that it rains—water draining where it is not supposed to and dry downspouts are two tell-tale signs that something is amiss.

Pick the Right Paint
Exterior paint has gone high-tech in recent years, making it about more than just choosing a preferred shade. Many paints have waterproofing mechanisms and the ability to withstand excessive UV rays, making houses more resilient to weather-related wear and tear. Choosing a paint with these types of technologies might be more of an investment but will likely lead to savings in the long run.

If you have issues with storm damage to your home, we are always here to help. Contact us 24 hours a day for a rapid response.

Lower Your Business’ Fire Risk With These Tips | SERVPRO® of Northeast Greenville County

2/21/2020 (Permalink)

a green exit sign surrounded by flames If your business has experienced a fire, call SERVPRO of Northeast Greenville County. We provide a full service from mitigation to restoration.

Planning ahead for your business generally involves quarterly projections and operational budgets, but planning ahead to reduce your fire risk is also a wise choice. A fire can devastate a business in a moment, putting unprepared owners in a tough predicament that many do not recover from. By planning ahead, you can be prepared for what happens during and after a fire to help your business recover.

To protect your investment, yourself and your staff, increasing your preparedness for a fire is crucial. To help you have a reference guide, we have assembled some must-know tips to lower your business’ fire risk and make sure you are ready for any emergency scenario.

<h3tips-to-reduce-your-fire-risk">Safety Tips to Reduce Your Fire Risk

Follow code guidelines and inspection schedules. Keep track of the recommended safety guidelines for businesses to kick off your fire preparedness efforts. Set up by the National Fire Protection Association, these standards are a great resource for scheduling inspections, providing adequate signage and everything else you need to know to make sure you are up to code.

Identify your specific risks. Depending on your industry, you may have additional fire risks specific to your business. Things like special equipment, cooking surfaces, chemicals and more can all contribute to your likelihood of a fire and should be built into your fire safety planning for best results.

Create (and practice) a fire evacuation plan. A fire alarm sounding can spark confusion that quickly becomes fear if those in the building are not sure what to do. Making sure your staff is prepared can help the evacuation process go smoothly. Identify and mark evacuation routes and set an outdoor meeting space, then regularly host drills to make sure everyone is aware of the procedure.

Have regular fire safety seminars with staff. Drills are the most important, but general fire tips are also useful to review with your team. Make sure everyone knows how to use equipment safely, where to locate fire extinguishers and when to sound the fire alarm if they see flames or smell smoke so everyone can practice fire safety throughout their workday.

If your business has experienced a fire, we’re here 247 to respond and begin restoration. Call us today to learn how we can help you.

Why You Can Count on Us After Storms Move Through | SERVPRO® of Northeast Greenville County

2/5/2020 (Permalink)

a yellow storm damage sign in front of a large damaged roof SERVPRO of Northeast Greenville County is your Damage Restoration expert. If you experience any storm damage call us right away.

Storms may happen regularly, but that does not make them any less dangerous. Storm damage is one of the most common reasons for household insurance claims and was responsible for $2 billion in household losses for 2018 alone.

Having a plan in place for storm damage can save you time and money throughout the restoration process, as can working with the right company. We are committed to providing a high standard of service and quality of work, so you can have peace of mind when you work with us for restoration to your home.

Why Our Storm Restoration Approach Stands Out

We Are Fully Certified in Restoration
While some instances of storm damage are straightforward, it is more common that they are not. Structural damage can lead to water damage, creating a multifaceted issue that must be treated together to be fully restored. That is why we are fully certified and take a holistic view to our restoration approach—to ensure we handle all the damage.

We Invest in Our Workforce
In restoration situations, having qualified technicians work on your home is directly tied to the quality of work you will receive—that is why we take our technicians’ training so seriously. Everyone is up to date on the Institute of Inspection Cleaning and Restoration Certification standards and given the opportunity to continue their training and further their career all throughout their time with us.

We Have the Resources to Handle Anything
Throughout the nation, there are SERVPRO® owners who are always willing to help each other out. When large-scale storms move through the area, we can get in touch with our colleagues for backup and extra resources that allows us to scale up to meet demand. This means everyone in the community will receive the same quick, quality service we provide.

We Have a Trustworthy Reputation
Unfortunately, there are many businesses and people who will take advantage of victims after storms and disasters—but that is not us. We are considered leaders in the restoration industry, and we aim to exemplify that in everything we do. When you choose to work with us, you can expect high-quality work that is completed in a timely manner for a fair price, every single time.

If you have experienced storm damage or want to learn more, you can call us 247 for more details.

Huge Building Flooded By 1 Pipe Burst | SERVPRO® of Northeast Greenville County

1/24/2020 (Permalink)

Crew responds quickly to flooded building As you can see above this is one side of the 10,000 square foot building that was affected by the sewage pipe burst.

We received the call early morning on 12/12/19 that a building had a sewer pipe burst in a men restroom and it had flooded only nine rooms and a hallway. When arriving within the hour of the call the crew soon realized this flood was much bigger than expected. The whole 10,000 square foot building was flooded with three inches of water. The building owners said this pipe could have been running for days. Our crew immediately checked to  ensure that the water was off throughout the building and began setting up equipment. While doing this job we didn't have any issue. The building owners were impressed with how in control and fast we got the job done. They even took the time out to write a letter to our crew chief and operations manager to inform them how amazed they were with the work performed.

Keep Your Household Safe With These Fire Safety Tips | SERVPRO® of Northeast Greenville County

1/21/2020 (Permalink)

< img src =”housefire.jpg” alt = “a person laying another wood log into hot burning fireplace ” > A house fire can occur when you least expect it. SERVPRO of Northeast Greenville County is on call 24/7 and will guide you through any fire restoratio

A house fire is something we all hope will never happen to us, but without practicing fire safety, the chances of falling victim to one are much higher. Because we have seen first-hand how destructive fires can be, we want to advocate for individuals to be as safe as possible.

The good news is that there is quite a bit of fire safety information around the web, but unfortunately, it is not often all in one place. To help families be safer and more prepared, we put together a list of the fire safety tips we think everyone should know.

Keep Track of These Fire Safety Tips

Frequently Check Smoke Detectors. One of the top fire safety tips is to install smoke detectors in every room of the home. These can alert you to a fire long before they get out of hand, allowing your family to move to safety and call for help right away.

Have a Fire Escape Plan. Once the smoke detector sounds, make a plan for what to do next. Draft a fire escape plan that features two exits from each room and practice it often and with different scenarios so everyone is as prepared as can be.

Know How to Operate a Fire Extinguisher. Do your research on the different types of fire extinguishers and make sure everyone in the household knows how to operate one in order to have the ability to extinguish flames before they get out of hand.

Never Leave Flames Unattended. Many of us use open flames every day, whether it is through candles, cooking or household heating devices. The commonality of these things can lead people to downplay their dangers, but it is important to remember that any open flame can pose a fire risk and should never be left alone.

Keep a Closed-Door Policy. Fires can occur at any time of day or night, and those that break out in the nighttime hours tend to be more fatal. One way to practice nighttime fire safety is by going to sleep with bedroom doors closed—this can reduce how quickly flames are able to spread, allowing for a longer reaction time so you can safely escape.

If you’d like to learn more about protecting yourself from a house fire and how our restoration services can help you recover, get in touch today to learn more.

Hidden Water Damage From Appliances | SERVPRO® of Northeast Greenville County

1/9/2020 (Permalink)

frustrated woman on floor looking at broken washer If your home experiences any flooding or other water issue, SERVPRO of Northeast Greenville County is here to dry, clean and repair any damage.

While water damage from floods and weather is typically obvious, other types of water damage may surprise you. For example, did you know that regular household appliances are a leading cause of water damage in the home?

What’s worse is that this water damage can often take a long time to discover, causing the damage to be far worse. Thankfully, through regular check-ins, homeowners can prevent this problem from getting out of hand.

Check These Appliances to Prevent Water Damage

Hot Water Heater
Despite the official lifetime of a hot water heater being around 10 years, leaks can start much sooner than this. As parts grow worn from usage, they can begin to break down and let water escape, which can lead to a serious issue if it is left untreated.

Any refrigerator with an ice dispenser or water filter is connected via the house’s main water line, making it a possible culprit for leaks. To compound this, refrigerators are rarely moved, so if these connections do begin to leak, they can go unnoticed. Adding the back of your refrigerator to your annual home checklist can ensure you notice any leaks before they become issues.

The dishwasher is another appliance to pull out from the wall occasionally, as water damage can sit inside its cubby and soften the structures around it. Insurance will not always cover damage from leaking dishwashers if they are past their intended lifespan, so catching these early is important to avoid a costly bill.

Washing Machine
Washing machine hoses are so prone to leaks that it is recommended to inspect them every 30 days and replace them every five years even if they have not caused any issues. The hoses can deteriorate from the inside out, so they should not be pushed past their lifespan if possible.

Air Conditioner
All air conditioning units create moisture as they run, which is normally drained effectively. However, if the drain becomes clogged or there is some sort of issue, water can build up in and around the unit and lead to bigger problems. Performing the factory-recommended maintenance on the unit is the best method for preventing this, but it is also wise to check on the unit yourself on a regular basis to ensure there is no abnormal condensation.

If your home has been impacted by water damage or you’d like to put a plan in place in case it happens to you, contact us to learn how we can help.

Disaster Planning for Business Owners | SERVPRO® of Northeast Greenville County

12/20/2019 (Permalink)

< img src =”preparedness.jpg” alt = “preparedness and readiness sayings in bold lettering with red background ” > Having a disaster plan in place is crucial. SERVPRO of Northeast Greenville County is your full service commercial restoration company.

While your business plans are likely focused on income reports and projected rate of growth, it is important to also plan for things that are a bit riskier—namely, natural disasters.

Though it may not be a common concern for most, more and more people are feeling the effects of these emergencies and planning accordingly. Natural disasters continue to become more frequent, making preparedness the best way to cope with this frightening trend.

Planning ahead for natural disasters involves evaluating your coverage, making an action plan for yourself and your employees and having a strategy for your business’ recovery for the aftermath. Reopening quickly is key to staying successful following a disaster, and all of these things will help.

How Any Business Owner Can Plan for Disasters

1. Double-Check Your Insurance
It is always a good idea to know the ins and outs of your insurance coverage, but especially so when discussing disaster preparedness. Many basic business policies are not enough to cover extreme damages to your property, and with so many supplemental coverage options on the market, it can be confusing to determine what you need—which is why having this conversation with your agent is wise.

2. Create Your Action Plan
When you are faced with a scenario where you must evacuate from your business right away, it is important to have a plan in place and all necessary supplies in order to do so in as little time as possible. Documenting local shelters, evacuation routes and medical facilities will all be helpful, as well as any key actions such as shutting down machinery on your way out the door.

3. Rehearse Drills and Prepare Staff
Once you have the emergency action plan solidified, increase peace of mind by sharing it with your staff members. Make sure everyone is up to speed on the official disaster protocol and work on rehearsals for everyone to run through various scenarios. This will make employees feel much safer, and reduce your liability as a business owner as well.

4. Choose a Restoration Company to Work With
In the aftermath of a disaster, reopening quickly is generally the main concern for business owners, and choosing your restoration company in advance can help you achieve this. Your business is your livelihood, so choosing a quality commercial restoration company that can repair it effectively and efficiently following a disaster is key.

If you need to pick a commercial restoration company that’s right for you, call us today! We can tell you all about what sets our process apart.

Tips to Prevent an Increase in Winter Fires | SERVPRO® of Northeast Greenville County

12/6/2019 (Permalink)

< img src =”fireprevention.jpg” alt = “snow covered christmas tree branches ” > Practicing prevention is the best way to reduce the chance of a fire, however if you do experience a loss contact SERVPRO of Northeast Greenville Coun

Keeping tips for fire prevention in mind is good regardless of the time of year, but during the winter months, it is suggested to be extra cautious due to it being the peak time for house fires. There are many conditions that are generally only present during winter that can make a fire more likely to break out, so it is important to be aware of these and know how to best practice prevention.

Top Reasons Winter Fires Occur

An Increase in Cooking
Incidents in the kitchen can be quite dangerous, which is why cooking is the top house fire cause at any time of the year. During winter, this is only exacerbated due to the higher rates of cooking, baking and celebrations that occur.

The Risk of Heaters
Keeping a comfortable home in the winter is important, but so is staying fire-safe. Heating and fireplace-related incidents are the second-highest cause of house fires during the winter months, often due to users neglecting to follow safety advice. Making sure to use heating tools safely is a key method for preventing house fires.

Candles and Decorations
Getting in the holiday spirit with decorations and candles is fun, but be sure to not do so at the cost of fire safety. Even a small candle flame can increase the likelihood of a fire, so it is important to only utilize them under supervision. Electrical decorations are generally safer, but their cords and components should always be inspected for wear and tear before use.

Tips for Preventing Winter Fires

Because of these perfect house fire conditions that are increasingly present in the winter, understanding fire safety is extremely important. These fire prevention tips will help you maintain safety within the household all winter long:

  • Check smoke alarms once every 30 days and replace every 10 years.
  • Always monitor open flames.
  • Select space heaters with automatic shut-offs in case they tip over.
  • Utilize a screen every time you use a fireplace.
  • Draft and practice an emergency escape plan with your household.

If your home has been impacted by a fire, call us right away. We are leaders in restoration and can help you recover quickly after a fire occurs.


Flooding Damage Common to Residential Structures | SERVPRO® of Northeast Greenville County

12/2/2019 (Permalink)

water damaged furniture, home items and ripped up carpet sitting on driveway of brick home Do you have water damage or flooding? Let SERVPRO of Northeast Greenville County guide you through your water-related issues.

While flood preparedness has always been important, in recent years it has taken on a new sense of urgency. The number of annual floods continues to rise, even affecting areas that are not typically prone to flood damage.

Flooding has a variety of causes which can lead to damage in different ways. However, after treating many homes that have been damaged in many types of floods, we have been able to isolate some common types of damages that occur in order to help homeowners be prepared.

Types of House Damages Common After a Flood

Foundational Damage. When the soil becomes waterlogged during a flood, it can cause the ground to swell unpredictably and shift structures alongside it. This means that homes’ foundations can become damaged during a flood, leading to cracking and uneven structural elements after everything settles.

Drywall Damage and Mold. Drywall that has become damaged in a flood should always be replaced due to concerns about contaminated water and the health effects of mold. Drywall is adept at hiding mold growth behind its panels, making replacement the only choice for safety.

Insulation Saturation. A house’s insulation is typically protected behind the drywall, but once that is damaged, the insulation is often next. Most types of insulation are highly absorbent, leading to decreased effectiveness at temperature regulation as well as dangers of mold.

Temporary Frame Swelling. A solid lumber house frame is surprisingly resilient to flood damage. Wood will typically swell and shift when it is fully saturated with water, but once it is dried and professionally cleaned, it will usually maintain its structural integrity.

Appliance Ruining. When it comes to appliances, every model is constructed differently, meaning a professional opinion is highly encouraged. Some appliances have panels of insulation within their walls, rendering them unusable after water exposure, while others will be fine if they are dried out thoroughly.

Furniture Damage. Damage to furniture can vary based on the materials it is made of. Upholstered pieces are often unsalvageable due to the health concerns of contaminated floodwaters, but metal, wood and glass pieces can often be used once more after they are professionally cleaned.

If your home has been affected by a flood, we’ll be here to help you! Give us a call 247 to learn about our certified flood restoration process.

Choose a Reputable Company for Restoration | SERVPRO® of Northeast Greenville County

11/6/2019 (Permalink)

black smoke coming out of windows from a burning house Having a team on your side after a disaster can help relieve stress. SERVPRO of Northeast Greenville County is here to help when a fire strikes.

There is never a bad time to make sure your fire preparedness efforts are up to par, but winter is the prime time to check in. Cooler weather prompts an uptick in house fires based on the Red Cross’ data, with December and January being the most hazardous.

In the event of a fire, are you sure you would know what to do? Practice a fire safety plan with your household to ensure you know how to react, and consider the restoration company to call to find out how to restore.

<h3restoration-methods-you-can-count-on">Fire Restoration Methods You Can Count On

You never want to doubt that your fire restoration company will do a quality job in a reasonable time frame, which is why we want to reassure our customers every step of the way. We are here to answer the phone 247 and will perform extensive restoration once we arrive.

Here are the methods we implore after a fire to help you recover:

Structural Cleaning

Restoring your structure properly is essential to your home’s longevity. When we arrive, we will thoroughly inspect the area to determine the extent of the damage and create an action plan for restoring it. After this, the restoration process will begin, including reconstruction and soot removal from all affected areas.

Content Cleaning

The belongings you have chosen are part of what makes your house feel like home, which is why we will restore everything we are able to. Not only is this often cheaper than replacing it, but it will also make your recovery much easier. Utilizing wet and dry cleaning, we can handle most types of objects and ensure they are safe for usage.

Deodorization Services

Even after the structure and the contents of your home have been repaired, smoke and soot odors can linger. Not only can these be a nuisance, but exposure to them can lead to health issues down the road. That is why we make use of technology that can scrub the air of these harmful compounds, so you can breathe without a worry in your home.

If you’ve been affected by a fire, reach out to us right away! We are here 247 to help you recover.

Greenville County Residents: We Specialize in Flooded Basement Cleanup and Restoration!

6/17/2019 (Permalink)

This Greenville County home’s basement flooded due to heavy rains.

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Greenville County basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions about Basement Flooding?

Call Today - 864-292-6399

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Northeast Greenville County and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help 864-292-6399

Community Ties

6/17/2019 (Permalink)

Friday (6/21/19) Our owners and our Marketing representatives participated at The Junior Achievement Golf Tournament. SERVPRO of Northeast Greenville County has sponsored a hole in the game! We feel that Junior Achievement plays an important part to the Community. 

If you don't know much about who Junior Achievement is let me explain. In their own words "Junior Achievement USA (JA) empowers young people to own their economic success. Our volunteer-delivered, kindergarten-12th grade programs foster work-readiness, entrepreneurship and financial literacy skills, and use experiential learning to inspire students to dream big and reach their potential."

Our Owners, Marketing representative, and Production manage played a good game! They finished mid-pack, but the most important part was beinga  part of the community and helping to raise money for Junior Achievement! 

Hurricane Florence

6/13/2019 (Permalink)

A church ceiling covered in mold after Hurricane Florence hit North Carolina. This is the moldy Ceiling in one of the rooms of the church.

As a storm team participant, SERVPRO of Northeast Greenville County gets called when any major storm is brewing so we can prepare to travel and help those in need.

When Hurricane Florence hit North Carolina, SERVPRO of Northeast Greenville County was dispatched to help with the severe damage on the coast.

One particular church sustained roof damage causing major water damage. The water damage then turned into mold damage due to the extended time the church sat, because we had to wait for the water to recede. When SERVPRO was given clearance to enter the area, we then began our job as professionals to make the church look “Like it never even happened." This was a pretty large job, but there is no job too large we can’t handle! The church was back to safe working conditions in no time! 

A threat of Serve Weather

6/12/2019 (Permalink)

When severe weather strikes, SERVPRO of Northeast Greenville County wants you to be prepared!

Emergency management services suggest having at least 3 days worth of supplies! The following is the standard list of what items you should have in an emergency kit. 

  • Water – 1 gallon per person per day
  • Food – non-perishable
  • Manual can opener
  • Battery operated radio, preferably a weather radio
  • Flashlight
  • Extra batteries for radio and flashlight
  • First Aid kit
  • Whistle to signal help
  • Clothing, blankets
  • Dust mask or bandannas
  • Plastic sheeting, garbage bags, and duct tape
  • Wrench or other tools to shut off utilities
  • Hygiene items
  • Important documents. (Copy of insurance policy, bank account info, identification, etc.)
  • Fire extinguisher
  • Matches in waterproof case
  • Cash

Being prepared for the possibility of severe weather means your family needs an emergency plan! Be sure to have a common meeting place in case you are not in the same place when the event occurs! Stay safe!

Carpet Cleaning

6/11/2019 (Permalink)

A before and after look.

Everyday life has runined your carpet or rugs? Thinking of making that $150.00 carpet steamer purchase? Have you thought about how much that purchase may actually cost you? Below are 3 of the most common carpet cleaning mistakes that can happen to an untrained cleaner.

1) Over-Shampooing

2) Over-Wetting

3) Failing to protect furniture from wet carpet

lets break these down so that its easy to understand what each means.

Over-Shampooing- Occurs when to much chemical agent is added to the water mix used to clean the carpet. Many agents have oily residues that can build up and actually make carpets worse. They can cause carpets to become dirt magnets.

Over-Wetting- Occurs when too much water is use on the carpet. When too much water is used and soaks into the carpet backing as well as the padding. This can cause mold and mildew and lead to carpet replacement due to the smell that it causes. It literally sours your carpet.

Failing to protect furniture from wet carpet- Simply put, most furniture has dyes and stains that coupled with water bleeds. This bleeding on carpets leads to a stain that is almost impossible to get out of the carpet. Not to mention too much water and furniture can cause furniture to warp and loose its integrity too.

When deciding on whether to clean your carpets yourself or let a professional, just ask yourself is it worth it? Professional carpet cleaning companies like SERVPRO of Northeast Greenville County are equipped with the equipment and training needed to get those carpets looking right the first time.

We have high powered truck mounts and industry leading cleaning methods that work. Plus we move your furniture for you too and save you time. Trust your carpet cleaning to the professionals. 

SERVPRO of Northeast Greenville County is here to help in any way.

Flooded Basement in Greenville SC

6/11/2019 (Permalink)

Before and After setting equipment.

A water heater busted in this customers home. It flooded their entire finished basement and crawlspace. There were several inches of water sitting through out the whole space. There was a lot of extraction needed. Unfortunately, we were unable to save the carpet in the finished part of the basement, We had to do a flood cut along all the drywall, and remove tile from the bathroom floor. 

Despite not being able to save his carpet and other items, SERVPRO of Northeast Greenville County got a great review! This customer was so happy with the service they received "The guys that came out last night are top notch! I am very thankful for them. They did an outstanding job! Excellent customer service! 5 stars!"

No job is too big or too small for us to take care of!

For Immediate Service in Greenville County, Call SERVPRO

5/15/2019 (Permalink)

Greenville County Residents: We provide immediate service day or night!

SERVPRO of Northeast Greenville County provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Greenville County. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 864-292-6399

Residential Services

Whether your Greenville County home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Greenville County commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services: 


  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

Restoring Your Greenville County Commercial Property After A Water Damage Event

5/8/2019 (Permalink)

Commercial Water Damage Events Present Unique Challenges

Flooding and water damage events at Greenville County commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Northeast Greenville County

SERVPRO of Northeast Greenville County specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Greenville County Smoke and Soot Cleanup

5/2/2019 (Permalink)

Photo Caption: Smoke and Soot Damage Can Cause a Pervasive Odor in Your Greenville County. Home

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Northeast Greenville County will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (864)-292-6399

Greenville 24 Hour Emergency Water Damage Service

4/19/2019 (Permalink)

SERVPRO of Northeast Greenville County provides 24 hour fire and water damage restoration service in Greenville County

SERVPRO of Northeast Greenville County is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 864-292-6399

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Northeast Greenville County has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Northeast Greenville County

SERVPRO of Norhteast Greenville County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

IICRC Certifications

10/18/2017 (Permalink)

In the realm of water and mold, what makes someone an expert? I get asked that question a lot. When I go out behind another mitigation company, I can tell by the questions a homeowner ask, whether they have talked to someone that is knowledgeable or just someone looking to turn a dollar. To often in a field of work that is unregulated, we have people or even companies that claim to be the expert, but have never taken one course on the subject.

One of the first questions that a homeowner should ask is, are you a IICRC certified firm and what certifications does the person onsite have. IICRC sets the standards for both water mitigation and mold remediation. They administer the training and produce the protocols that we in this industry follow.

So why is this so important? If your loss is a self pay loss, you could be throwing thousands of dollars out the window to someone that claims to be an expert.

Give SERVPRO of Northeast Greenville County a call when looking for a certified firm.

ERP to the Rescue

10/18/2017 (Permalink)

As a commercial client you always want to make sure you have emergency contacts close by in case anything unexpected happens.

We know personally how not being prepared can add additional stress to ones operation! SERVPRO of Northeast Greenville County realizes that you might not think about the unexpected until it happens. 

This is why SERVPRO has our Emergency Ready Program available to you. Our ERP, Emergency Ready Profile is the best way to reduce business interruption following a disaster, plan for it now.

Statistically speaking, as many as 50% of all businesses never recover following a disaster. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. By developing a SERVPRO® Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action.

Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

ERP Equals:
 The SERVPRO Emergency READY Profile Advantage is a no cost assessment of your facility. – there is no need to allocate funds, giving you a great value at no cost. A concise Profile Document that contains only the critical information needed in the event of an emergency. – It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed. A guide to help you get back into your building following a disaster. – This can help minimize the amount of time your business is inactive by having an immediate plan of action.

This Establishes your local SERVPRO® Franchise Professional as your disaster mitigation and restoration provider. – You have a provider that is recognized as an industry leader and close by. Identification of the line of command for authorizing work to begin. – This saves time so we can begin the work of mitigating the damage which can save you time and money. Provides facility details such as shut-off valve locations, priority areas and priority contact information. – Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are “Ready for whatever happens.”  Give us a call at SERVPRO of Northeast Greenville County today and set up your ERP!


10/18/2017 (Permalink)

Residential drying

  • Shut off the source of water if possible or contact a qualified party to stop the water source.
  • Turn off circuit breakers for wet areas of the building, when access to the power distribution panel is safe from electrical shock.
  • Remove as much exess water as possible by mopping and blotting.
  • Wipe excess water from wood furniture after removing lamps and tabletop items.
  • Remove and prop up wet upholstery cushions for even drying.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Remove to a safe, dry place any paintings, art objects, computers, documents and other materials that are valuable or sensitive to moisture.
  • Use wooden clothespins to keep furniture skirting off damp floors.
  • Hang draperies with coated hangers to avoid contact with wet carpeting or floors.
  • Hang furs and leather goods to dry separately at room temperature.

Humbling Experience in Humble TX

10/4/2017 (Permalink)

Storm Debris Houston, TX

So many of you know that SERVPRO is a nationally recognized and trusted brand in the field of water and fire damage. It clear to me now that we are a leader in Storm Disaster work as well.

SERVPRO of North East Greenville County was recently called by a local client to assist with his mom and dads flooded home in Humble, TX. We were hesitant at the time to pack up our fans, dehumidifiers and people and make the 21 hour drive. 

After several conversation's with the team we decided that now was as good as any to make a difference for people. We traveled with a crew of 12, took 3 vans, a motor home as well as two generators and 3 trailers filled with equipment. 

As we pulled into neighborhoods the feeling of purpose set in. People needed us, but we needed them too. During the day to day work that SERVPRO employees experience it is easy to get lost in the routine.

Storm was a reminder of why we do this work. It was a reminder of why SERVPRO cares. For our franchise this was a much needed sense of worth. SERVPRO of North East Greenville County was and is happy to be a part of the #houstonstrong community.

Hurricane Season

7/24/2017 (Permalink)

Hurricane Irma

With Hurricane season upon us its always important to be prepared for the "when it happens" not the "what if". It is inevitable that if you live along the cost or within a few hundred miles of it you will ultimately meet one of natures most forceful powers. With thousands of articles written every year in regards to hurricanes what new information can we learn? 

SERVPRO of NE Greenville County has learned many things while traveling the country and providing clean-up services from hurricanes Katrina, Sandy to massive flooding in Louisiana and the South and North Carolina coastal regions.

What we have learned is simple. Number one is people wait to late to vacate their residences and property. Number two those that stay typically do not have enough water on hand to make it but a few days. Number three individuals do not take into account just how long they may be without power, water or any other necessity that they may need to live.

Storms are always devastating in one way or another, but they do not have to be compounded by the will to wait it out. The only tip that matters in the world of a hurricane is to pack up and hit the road. This ensures you and the civilian workers safe passage so that you may be able to restore your place to "Like it never even happened." condition.

SERVPRO of NE Greenville is always here to help.

We Do Repairs

7/24/2017 (Permalink)

Replaced Floor Joists

SERVPRO of NE Greenville County is much more than a restoration company. We are a repair company too. Did you know that many insurance carriers prefer having one company do it all? We have been providing repair services for over 5 years and have made many projects much easier than they would have been.

We recently restored several old floor joists for a gentleman who had a water damage. When we removed the wet flooring we found termite damage that had affected the structure. Its always nice when as client asks if we can "do that". When the answer is yes its always sweet.

Our franchise has completed repair projects in excess of $500,000.00. There truly is not a job to big or small that we are not capable of performing. 

SERVPRO is much more than a Restoration company we are a Repair and Cleaning Company too. Our goal is to leave your job site "Like it never even happened."

(864) 292-6399

Work Place Safety

7/24/2017 (Permalink)

Safe Work Place Large Loss

Did you know that there were 2.9 million workplace accidents that occurred last year alone? According to the U.S. Bureau of Labor and Statistics this amounts to 3 injuries per 100 workers?

SERVPRO is constantly working to ensure that "Slips, Trips and Falls" are limited. We are well aware that 38% of all on the job deaths occur from falls. Another 8% from Electrocution. Why is this important for SERVPRO to address?

SERVPRO is the leading provider of restoration services nationwide. With over 1,700 franchisees its important to maintain a record of safety throughout the system. 

SERVPRO works with some of the largest equipment out there while performing its restoration services for both commercial and residential clients. We follow all OSHA and Government regulations to make sure that we are providing a safe working environment for our people while providing our clients with a safe living environment, "Like it never even happened."

(864) 292-6399

Commercial Cleaning

7/24/2017 (Permalink)

Commercial Cleaning

Commercial Cleaning projects are not for the faint of heart. First off where do you start? When walking through with a client what questions should you ask? Should you sell you services or listen? Are you bidding against a competitor or is the job already yours? Maybe your thinking where do I get the manpower to turn a job this size.

The good thing is your not alone. Your clients know this when they ask you to create miracles. However its what you don't say or say when approaching a large job that will either set you up for success or failure.

The SERVPRO way is to approach each job as a separate opportunity. We look, listen, suggest and ultimately draw out a plan that is most effective for our clients. If you know nothing about commercial buildings or structures we recommend that you learn about them. Google is a great resource for this. Get to know general terms that you can find common ground on. Ask probing questions and most importantly research who you are going to see before you get there.

What about pricing? Think about this for a minute when you order a cheeseburger from a menu do you have the opportunity to pay more or less for it depending on how fast or slow you receive it? The answer is no. Commercial buildings always price themselves. Although there is an industry standard that falls within a certain range, that range varies based on several factors. Factors such as, how fast the client wants the job done, will there be overtime, will there be night and weekend work involved, what type of equipment will be needed.

Ultimately whether you are going up against a competitor or not; cheap services will never win out over good service or great service. At some point something has to give. Customers expect the same outcome no matter your price. Our advice is to be fair an reasonable with all the wiggle room needed to perform the task at hand professionally and properly.

We have completed many commercial cleaning projects that have overwhelmed others. SERVPRO of NE Greenville County is always happy to help when needed.

(864) 292-6399


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