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Fire & Water - Cleanup & Restoration

Archived Blog Posts

A threat of Serve Weather

6/12/2019 (Permalink)

When severe weather strikes, SERVPRO of Northeast Greenville County wants you to be prepared!

Emergency management services suggest having at least 3 days worth of supplies! The following is the standard list of what items you should have in an emergency kit. 

  • Water – 1 gallon per person per day
  • Food – non-perishable
  • Manual can opener
  • Battery operated radio, preferably a weather radio
  • Flashlight
  • Extra batteries for radio and flashlight
  • First Aid kit
  • Whistle to signal help
  • Clothing, blankets
  • Dust mask or bandannas
  • Plastic sheeting, garbage bags, and duct tape
  • Wrench or other tools to shut off utilities
  • Hygiene items
  • Important documents. (Copy of insurance policy, bank account info, identification, etc.)
  • Fire extinguisher
  • Matches in waterproof case
  • Cash

Being prepared for the possibility of severe weather means your family needs an emergency plan! Be sure to have a common meeting place in case you are not in the same place when the event occurs! Stay safe!

Carpet Cleaning

6/11/2019 (Permalink)

A before and after look.

Everyday life has runined your carpet or rugs? Thinking of making that $150.00 carpet steamer purchase? Have you thought about how much that purchase may actually cost you? Below are 3 of the most common carpet cleaning mistakes that can happen to an untrained cleaner.

1) Over-Shampooing

2) Over-Wetting

3) Failing to protect furniture from wet carpet

lets break these down so that its easy to understand what each means.

Over-Shampooing- Occurs when to much chemical agent is added to the water mix used to clean the carpet. Many agents have oily residues that can build up and actually make carpets worse. They can cause carpets to become dirt magnets.

Over-Wetting- Occurs when too much water is use on the carpet. When too much water is used and soaks into the carpet backing as well as the padding. This can cause mold and mildew and lead to carpet replacement due to the smell that it causes. It literally sours your carpet.

Failing to protect furniture from wet carpet- Simply put, most furniture has dyes and stains that coupled with water bleeds. This bleeding on carpets leads to a stain that is almost impossible to get out of the carpet. Not to mention too much water and furniture can cause furniture to warp and loose its integrity too.

When deciding on whether to clean your carpets yourself or let a professional, just ask yourself is it worth it? Professional carpet cleaning companies like SERVPRO of Northeast Greenville County are equipped with the equipment and training needed to get those carpets looking right the first time.

We have high powered truck mounts and industry leading cleaning methods that work. Plus we move your furniture for you too and save you time. Trust your carpet cleaning to the professionals. 

SERVPRO of Northeast Greenville County is here to help in any way.

Flooded Basement in Greenville SC

6/11/2019 (Permalink)

Before and After setting equipment.

A water heater busted in this customers home. It flooded their entire finished basement and crawlspace. There were several inches of water sitting through out the whole space. There was a lot of extraction needed. Unfortunately, we were unable to save the carpet in the finished part of the basement, We had to do a flood cut along all the drywall, and remove tile from the bathroom floor. 

Despite not being able to save his carpet and other items, SERVPRO of Northeast Greenville County got a great review! This customer was so happy with the service they received "The guys that came out last night are top notch! I am very thankful for them. They did an outstanding job! Excellent customer service! 5 stars!"

No job is too big or too small for us to take care of!

For Immediate Service in Greenville County, Call SERVPRO

5/15/2019 (Permalink)

Greenville County Residents: We provide immediate service day or night!

SERVPRO of Northeast Greenville County provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Greenville County. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 864-292-6399

Residential Services

Whether your Greenville County home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Greenville County commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services: 

https://www.SERVPROnortheastgreenvillecounty.com/commercial-restoration-cleaning

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

Restoring Your Greenville County Commercial Property After A Water Damage Event

5/8/2019 (Permalink)

Commercial Water Damage Events Present Unique Challenges

Flooding and water damage events at Greenville County commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Northeast Greenville County

SERVPRO of Northeast Greenville County specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Greenville County Smoke and Soot Cleanup

5/2/2019 (Permalink)

Photo Caption: Smoke and Soot Damage Can Cause a Pervasive Odor in Your Greenville County. Home

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Northeast Greenville County will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (864)-292-6399

Greenville 24 Hour Emergency Water Damage Service

4/19/2019 (Permalink)

SERVPRO of Northeast Greenville County provides 24 hour fire and water damage restoration service in Greenville County

SERVPRO of Northeast Greenville County is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 864-292-6399

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Northeast Greenville County has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Northeast Greenville County

SERVPRO of Norhteast Greenville County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

IICRC Certifications

10/18/2017 (Permalink)

In the realm of water and mold, what makes someone an expert? I get asked that question a lot. When I go out behind another mitigation company, I can tell by the questions a homeowner ask, whether they have talked to someone that is knowledgeable or just someone looking to turn a dollar. To often in a field of work that is unregulated, we have people or even companies that claim to be the expert, but have never taken one course on the subject.

One of the first questions that a homeowner should ask is, are you a IICRC certified firm and what certifications does the person onsite have. IICRC sets the standards for both water mitigation and mold remediation. They administer the training and produce the protocols that we in this industry follow.

So why is this so important? If your loss is a self pay loss, you could be throwing thousands of dollars out the window to someone that claims to be an expert.

Give SERVPRO of Northeast Greenville County a call when looking for a certified firm.

ERP to the Rescue

10/18/2017 (Permalink)

As a commercial client you always want to make sure you have emergency contacts close by in case anything unexpected happens.

We know personally how not being prepared can add additional stress to ones operation! SERVPRO of Northeast Greenville County realizes that you might not think about the unexpected until it happens. 

This is why SERVPRO has our Emergency Ready Program available to you. Our ERP, Emergency Ready Profile is the best way to reduce business interruption following a disaster, plan for it now.

Statistically speaking, as many as 50% of all businesses never recover following a disaster. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. By developing a SERVPRO® Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action.

Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

ERP Equals:
 The SERVPRO Emergency READY Profile Advantage is a no cost assessment of your facility. – there is no need to allocate funds, giving you a great value at no cost. A concise Profile Document that contains only the critical information needed in the event of an emergency. – It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed. A guide to help you get back into your building following a disaster. – This can help minimize the amount of time your business is inactive by having an immediate plan of action.

This Establishes your local SERVPRO® Franchise Professional as your disaster mitigation and restoration provider. – You have a provider that is recognized as an industry leader and close by. Identification of the line of command for authorizing work to begin. – This saves time so we can begin the work of mitigating the damage which can save you time and money. Provides facility details such as shut-off valve locations, priority areas and priority contact information. – Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are “Ready for whatever happens.”  Give us a call at SERVPRO of Northeast Greenville County today and set up your ERP!

THE WHAT TO DO

10/18/2017 (Permalink)

Residential drying

  • Shut off the source of water if possible or contact a qualified party to stop the water source.
  • Turn off circuit breakers for wet areas of the building, when access to the power distribution panel is safe from electrical shock.
  • Remove as much exess water as possible by mopping and blotting.
  • Wipe excess water from wood furniture after removing lamps and tabletop items.
  • Remove and prop up wet upholstery cushions for even drying.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Remove to a safe, dry place any paintings, art objects, computers, documents and other materials that are valuable or sensitive to moisture.
  • Use wooden clothespins to keep furniture skirting off damp floors.
  • Hang draperies with coated hangers to avoid contact with wet carpeting or floors.
  • Hang furs and leather goods to dry separately at room temperature.

Humbling Experience in Humble TX

10/4/2017 (Permalink)

Storm Debris Houston, TX

So many of you know that SERVPRO is a nationally recognized and trusted brand in the field of water and fire damage. It clear to me now that we are a leader in Storm Disaster work as well.

SERVPRO of North East Greenville County was recently called by a local client to assist with his mom and dads flooded home in Humble, TX. We were hesitant at the time to pack up our fans, dehumidifiers and people and make the 21 hour drive. 

After several conversation's with the team we decided that now was as good as any to make a difference for people. We traveled with a crew of 12, took 3 vans, a motor home as well as two generators and 3 trailers filled with equipment. 

As we pulled into neighborhoods the feeling of purpose set in. People needed us, but we needed them too. During the day to day work that SERVPRO employees experience it is easy to get lost in the routine.

Storm was a reminder of why we do this work. It was a reminder of why SERVPRO cares. For our franchise this was a much needed sense of worth. SERVPRO of North East Greenville County was and is happy to be a part of the #houstonstrong community.

Hurricane Season

7/24/2017 (Permalink)

Hurricane Irma

With Hurricane season upon us its always important to be prepared for the "when it happens" not the "what if". It is inevitable that if you live along the cost or within a few hundred miles of it you will ultimately meet one of natures most forceful powers. With thousands of articles written every year in regards to hurricanes what new information can we learn? 

SERVPRO of NE Greenville County has learned many things while traveling the country and providing clean-up services from hurricanes Katrina, Sandy to massive flooding in Louisiana and the South and North Carolina coastal regions.

What we have learned is simple. Number one is people wait to late to vacate their residences and property. Number two those that stay typically do not have enough water on hand to make it but a few days. Number three individuals do not take into account just how long they may be without power, water or any other necessity that they may need to live.

Storms are always devastating in one way or another, but they do not have to be compounded by the will to wait it out. The only tip that matters in the world of a hurricane is to pack up and hit the road. This ensures you and the civilian workers safe passage so that you may be able to restore your place to "Like it never even happened." condition.

SERVPRO of NE Greenville is always here to help.

We Do Repairs

7/24/2017 (Permalink)

Replaced Floor Joists

SERVPRO of NE Greenville County is much more than a restoration company. We are a repair company too. Did you know that many insurance carriers prefer having one company do it all? We have been providing repair services for over 5 years and have made many projects much easier than they would have been.

We recently restored several old floor joists for a gentleman who had a water damage. When we removed the wet flooring we found termite damage that had affected the structure. Its always nice when as client asks if we can "do that". When the answer is yes its always sweet.

Our franchise has completed repair projects in excess of $500,000.00. There truly is not a job to big or small that we are not capable of performing. 

SERVPRO is much more than a Restoration company we are a Repair and Cleaning Company too. Our goal is to leave your job site "Like it never even happened."

(864) 292-6399

Work Place Safety

7/24/2017 (Permalink)

Safe Work Place Large Loss

Did you know that there were 2.9 million workplace accidents that occurred last year alone? According to the U.S. Bureau of Labor and Statistics this amounts to 3 injuries per 100 workers?

SERVPRO is constantly working to ensure that "Slips, Trips and Falls" are limited. We are well aware that 38% of all on the job deaths occur from falls. Another 8% from Electrocution. Why is this important for SERVPRO to address?

SERVPRO is the leading provider of restoration services nationwide. With over 1,700 franchisees its important to maintain a record of safety throughout the system. 

SERVPRO works with some of the largest equipment out there while performing its restoration services for both commercial and residential clients. We follow all OSHA and Government regulations to make sure that we are providing a safe working environment for our people while providing our clients with a safe living environment, "Like it never even happened."

(864) 292-6399

Commercial Cleaning

7/24/2017 (Permalink)

Commercial Cleaning

Commercial Cleaning projects are not for the faint of heart. First off where do you start? When walking through with a client what questions should you ask? Should you sell you services or listen? Are you bidding against a competitor or is the job already yours? Maybe your thinking where do I get the manpower to turn a job this size.

The good thing is your not alone. Your clients know this when they ask you to create miracles. However its what you don't say or say when approaching a large job that will either set you up for success or failure.

The SERVPRO way is to approach each job as a separate opportunity. We look, listen, suggest and ultimately draw out a plan that is most effective for our clients. If you know nothing about commercial buildings or structures we recommend that you learn about them. Google is a great resource for this. Get to know general terms that you can find common ground on. Ask probing questions and most importantly research who you are going to see before you get there.

What about pricing? Think about this for a minute when you order a cheeseburger from a menu do you have the opportunity to pay more or less for it depending on how fast or slow you receive it? The answer is no. Commercial buildings always price themselves. Although there is an industry standard that falls within a certain range, that range varies based on several factors. Factors such as, how fast the client wants the job done, will there be overtime, will there be night and weekend work involved, what type of equipment will be needed.

Ultimately whether you are going up against a competitor or not; cheap services will never win out over good service or great service. At some point something has to give. Customers expect the same outcome no matter your price. Our advice is to be fair an reasonable with all the wiggle room needed to perform the task at hand professionally and properly.

We have completed many commercial cleaning projects that have overwhelmed others. SERVPRO of NE Greenville County is always happy to help when needed.

(864) 292-6399